Privacy Policy

Last Updated: March 13, 2025

This Privacy Policy describes how AllFives ("we," "us," or "our") collects, uses, and discloses your information when you use our review management platform, website (https://allfives.app), and related services (collectively, the "Services").

1. Information We Collect

We collect several types of information from and about users of our Services:

1.1 Information You Provide to Us

Account Information: When you register for an account, we collect your name, email address, password, and business information.
Business Information: Information about your business, including business name, contact details, website URL, and branding assets (logos and colors).
Payment Information: If you subscribe to a paid plan, we collect payment details, which may include credit card information or other payment method details.
Content: Any content you upload to our Services, including business logos, images, review page settings, and customer communications.

1.2 Information Collected from Your Customers

When your customers interact with your AllFives review pages, we may collect:

Star Ratings: The ratings (1-5 stars) that customers provide.
Feedback Submissions: Any feedback text that customers submit through your feedback forms.
Customer Information: Optional information that customers may provide, such as their name, email address, and other contact details.
Usage Data: Information about how customers interact with your review pages.

1.3 Automatically Collected Information

Device Information: Information about the device used to access our Services, including hardware model, operating system, and browser type.
Log Data: Information that your browser sends whenever you visit our site, including your IP address, browser type and settings, the date and time of your visit, and how you used our Services.
Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our Services and hold certain information.

2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1 To Provide and Maintain our Services

Creating and managing your account
Processing and fulfilling subscription purchases
Providing you with the requested Services
Sending you technical notices, updates, and support messages

2.2 For Analytics and Improvement

Analyzing usage patterns to improve our Services
Monitoring and analyzing the effectiveness of our Services
Developing new products, services, and features

2.3 For Communication

Sending you notifications about your account or subscription
Responding to your comments, questions, and requests
Providing customer service and support

2.4 For Marketing

Sending promotional communications about new features, offerings, or other information we think you may find interesting
Measuring the effectiveness of our marketing campaigns

We may share your information in the following circumstances:

We may share your information when you give us specific consent to do so.

3.2 With Service Providers

We may share your information with third-party vendors, service providers, and other business partners who perform services on our behalf, such as:

Payment processors for subscription management
Email service providers for communications
Analytics providers to help us understand how our Services are used

3.3 For Legal Reasons

We may disclose your information if we believe it is necessary to:

Comply with applicable laws, regulations, legal processes, or governmental requests
Protect our rights, privacy, safety, or property
Detect, prevent, or address fraud or security issues

3.4 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4. Customer Feedback Data

4.1 Private Feedback

AllFives is designed to help businesses collect and manage customer feedback. When customers provide ratings below a certain threshold (as configured by the business), this feedback may be treated as "private feedback" which is sent directly to the business owner rather than being published online.

4.2 Email Notifications

When customers submit feedback through your review pages, this information is sent via email to the business email address associated with your account. These emails include the feedback content, ratings, and optional customer contact information.

4.3 Customer Privacy Protection

We take measures to protect the privacy of customers who submit feedback:

Email addresses of customers are never displayed publicly
We provide privacy notices on all feedback forms
Customers can choose whether to provide their contact information

5. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Update

You can access and update certain information about you through your account settings.

6.2 Data Portability

You can request a copy of your data in a structured, commonly used, and machine-readable format.

6.3 Deletion

You can request that we delete your personal information, subject to certain exceptions provided by law.

6.4 Marketing Communications

You can opt out of receiving promotional emails by following the unsubscribe instructions in those emails.

6.5 Cookies

Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies.

7. Children's Privacy

Our Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us.

8. International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

9. Retention of Information

We retain your information for as long as your account is active or as needed to provide you with our Services. We may retain certain information even after you have closed your account if it is necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes, or prevent fraud.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. If we make material changes, we will notify you via email or through our Services.

11. Third-Party Links and Services

Our Services may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties, and we encourage you to read their privacy policies.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: privacy@allfives.com

13. California Privacy Rights

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA). For more information, please contact us using the information provided above.

If you are located in the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR), including the right to access, correct, delete, restrict processing, and object to our processing of your personal data.

To exercise these rights, please contact us using the information provided above.